1. General disclaimer
The information, products, services, listings, prices, opinions, and content available on the West Velocity platform — operated by Poonthottathil Gardenz Fresh LLP ("PGF LLP", LLPIN AAZ-5387, DPIIT DIPP124938) — are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including (without limitation) implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
2. Accuracy of information
While we make reasonable efforts to ensure that information on the Platform is accurate and up to date, we do not warrant that:
- Product descriptions, technical specifications, datasheets, prices, currencies, lead times, or stock indications will be free of errors;
- The content of seller storefronts, social posts, reels, or comments is accurate, complete, or current;
- The Platform will be uninterrupted, timely, secure, or free of viruses or other harmful components.
You should verify any critical information directly with the relevant seller before relying on it for purchase or business decisions.
3. Third-party content
The Platform hosts content uploaded by third parties — sellers, distributors, social-hub members, manufacturers, and partners. Such content represents the views and statements of those third parties and not of PGF LLP. We are an "intermediary" within the meaning of Section 2(1)(w) of the Information Technology Act, 2000 and our role with respect to user content is limited as set out in Section 79 of that Act.
4. Third-party links
The Platform may contain links to external websites, applications, or services that we do not own or control. We are not responsible for the availability, content, privacy practices, or security of any third-party site. Visiting a linked site is at your own risk.
5. No professional advice
Content on the Platform — including blog posts, product descriptions, technical articles, training materials, AI-generated guides, and social posts — is provided for general information only. It does not constitute legal, medical, financial, tax, engineering, safety, or any other professional advice. Always consult a qualified professional before acting on any information found on the Platform.
6. Industrial & safety-critical products
For industrial tools, electrical equipment, marking machines, lifting gear, PPE, and similar safety-critical goods, you must:
- Confirm the product specification matches your application;
- Use the product in accordance with the manufacturer's instructions and applicable safety standards (CE, ISO, IS/BIS, SASO, etc.);
- Provide trained operators and proper safety equipment;
- Comply with all workplace, environmental, and import/export regulations.
PGF LLP is not liable for injury, loss, or damage arising from misuse, untrained use, or use beyond the rated capacity of any product.
7. Pricing & currency
Prices may be displayed in INR, SAR, USD, EUR, AED, or other currencies based on your detected location. While we use reasonable currency conversion rates, the final price charged is the price displayed at checkout in the currency you select. Sellers may use the "Sell To Countries" feature to gate price visibility; the absence of a price for your country does not imply the seller will or will not serve your country.
8. AI-generated content
Some content on the Platform — product descriptions, SEO copy, training material, image alt-text — is generated or assisted by AI services (Groq, OpenAI, Anthropic, Google Gemini, AWS Bedrock). Such content is reviewed but may contain errors, omissions, or hallucinations. Treat AI-generated content as informational only and verify before reliance.
9. Reviews & opinions
Reviews, ratings, comments, social posts, and other user-generated opinions reflect the personal views of the user who posted them, not those of PGF LLP. We may moderate, remove, or disable user content in accordance with our Community Guidelines.
10. No partnership or agency
Nothing on the Platform creates a partnership, joint venture, employment, or agency relationship between you and PGF LLP, or between you and any seller, except as expressly set out in writing and signed by an authorised partner of PGF LLP.
11. Force majeure
PGF LLP shall not be liable for any failure or delay in performance arising from causes beyond our reasonable control, including acts of God, war, terrorism, civil unrest, government action, embargoes, pandemics, internet or telecommunications outages, power failures, strikes, or natural disasters.
12. Limitation of liability
To the maximum extent permitted by law, PGF LLP, its designated partners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the Platform. Our total aggregate liability is limited as set out in Section 12 of the Terms of Service.
13. Governing law
This Disclaimer is governed by the laws of the Republic of India. Any disputes arising in connection with it shall be resolved in accordance with the dispute-resolution clause of the Terms of Service.
14. Contact
- Entity: Poonthottathil Gardenz Fresh LLP (LLPIN AAZ-5387)
- Email: info@west-velocity.com
- Grievance Officer: grievance@west-velocity.com
- Address: Room No. 6/477Q, Rahmath Nagar, Edayur Post, Malappuram, Kerala 676552, India
By using the Platform, you acknowledge and accept this Disclaimer.