Need help fast? File a complaint or grievance with our Grievance Officer — acknowledged in 24 hours, resolved within 15 days.
For users
- Terms of Service — the user agreement for the Platform and Social Hub.
- Privacy Policy — what data we collect, how we use it, your DPDP Act / PDPL rights.
- Community Guidelines — content standards for posts, reels, comments, groups, and events.
- Cookie Policy — cookies and tracking we use and how to manage them.
- Disclaimer — limits on warranties, accuracy, and reliance.
For shoppers
- Returns & Refunds Policy — return windows, refund methods, and timelines.
- Shipping & Delivery Policy — domestic and international delivery times, charges, tracking.
- Cancellation Policy — when and how to cancel an order or subscription.
For sellers
- Seller Terms & Conditions — listing rules, commissions, payouts, returns, IP, dispute resolution.
- Seller Code of Conduct — operational and ethical standards for marketplace sellers.
For rights-holders & complainants
- IP & Copyright Takedown Policy — how to file an infringement notice.
- Grievance Redressal Policy — Grievance Officer contact, timelines, escalation under IT Rules 2021.
Issued by: Poonthottathil Gardenz Fresh LLP (LLPIN AAZ-5387) · DPIIT Startup India recognition DIPP124938 · Registered office: Room No. 6/477Q, Rahmath Nagar, Edayur Post, Malappuram, Kerala 676552, India.
Brands operated by PGF LLP: West Velocity (marketplace & Social Hub), Strovolt (brand), MarknStamp (brand), Gardenz Fresh.
Grievance Officer: Mr. Shabeer Mohammed Poonthottathil — grievance@west-velocity.com · +91 95261 51069